Viking Electronics ACD-10-EB Expansion Board for ACD-10
 Add Four More Stations to a Viking ACD-10
The ACD-10 is expandable from 6 to 10 stations with the optional ACD-10-EB. In addition to gaining 4 more stations, there is also the “Transfer Only” station feature available on stations 16, 17, 18 and/or 19.
This feature prevents incoming calls from ringing through. Those stations can be used as a tie-line to transfer calls to another phone system, or be used by manager, billing agents or any other personnel that should not get inbound calls, but is available to receive calls transferred from any agent.
The “Transfer Only” station feature is not available in the ring group protocol.
ACD-10-EB Applications:
- Call centers
- Sales departments
- Field service departments
- Technical support departments
- Small businesses
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