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Returning defective merchandise:
Within 30 days of the date of shipment, you may return to us:
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Any product, which is still in its like-new condition, in the original box, and which still includes all originally included accessory items and packing materials, for exchange only. All merchandise defects will be verified by Wantphones.com's returns department and must be confirmed prior to shipment of the replacement. |
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Panasonic Network Cameras are factory service only and cannot be returned to Wantphones.com. To combat this inconvenience, we will be happy to help if you need any assistance obtaining service, or in locating a factory authorized service center near you. These products, like all of the products we sell, are fully guaranteed by the manufacturer and this warranty is included with the product. |
| Phone: 425-608-5290 Email: [email protected]
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Returning non-defective merchandise:
Within 25 days of the date of shipment, you may return to us:
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Any product, where the product's packaging is still in its like-new condition and the product and all of it's accessories are in as-delivered condition for store credit. All returned items are subject to a restocking fee. |
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Panasonic Network Cameras returned in like-new condition will be charged a 15% restocking fee. |
All returns must meet the conditions above and must be pre-arranged through our customer service department, either at [email protected], or by calling us directly at (425) 608-5290. When pre-arranging your return/exchange, you will be assigned a Return Authorization (RA) Number that will be used to manage the process of returning, exchanging, or crediting your sale. Returned merchandise will not be accepted without having a Return Authorization Number on the outer packaging or shipping label.
Shipping charges are nonrefundable on any purchase from Wantphones.com. Purchaser is responsible for shipping all merchandise back to our location for any return or exchange. Wantphones.com will ship any replacement merchandise to the purchaser via standard ground shipping.
Unopened items being returned for credit, which were originally shipped under a shipping promotion (such as "Free Shipping" or where the shipping costs were initially waived) will be assessed an item specific handling fee. Please contact us for details.
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