Now Every Call Center and Small Business Can Afford a Fully Featured Call Distributor
The ACD-10 is a stand alone call distributor that will distribute calls from up to 10 C.O./PABX lines to up to 6 agents.
Calls will be distributed by either ACD (Automatic Call Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols.
The ACD-10 will answer calls if an agent is not available, play an announcement, and place the call on hold for the next available agent. Custom ringing indicates to the agent if the call has been answered by the ACD-10.
Basic phone system features are also provided by the ACD-10 such as transfer, intercom, 3- way calling, and RS-232 call statistics output.
Applications
Call centers
Sales departments
Field service departments
Technical support departments
Small businesses
Features
ACD, UCD, hunt group and ring group protocols
No KSU, PABX, ring generator or remote display needed
Three custom recordings stored in non-volatile memory:
- Day answer
- Pacifier
- Night answer
Call screening option
Custom ringing
Intercom, transfer and 3-way calling
Night mode
Local and remote programming and recording
Detects and regenerates CPC signals
Direct call pick-up
Statistics available through RS-232 port
One year warranty.
Made in the USA.
Specifications
Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided
Dimensions: 483mm x 305mm x 44mm (19" x 12" x 1.75")
Shipping Weight: 3.4 kg (7.5 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Message Lengths: Day - 30 seconds, Night - 60 seconds,
Customer service lines at Want Phones are open 9am - 5pm Pacific (12noon - 8pm Eastern) -- Monday thru Friday Call us at 425-608-5290 to speak to a representative or email us at [email protected]
